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Returns
In the event that any product ordered does not fit the
recipient, such item may be returned to us in its original
unworn condition within seven working days immediately
after the date of the relevant signed delivery receipt.
It will be exchanged for an identical product of a different
size where available. If it is not possible to exchange
the item a full refund may be offered. For hygienic and
health and safety reasons all jewellery designed for body
piercing such as earrings will not be accepted for return
(this does not affect your statutory rights). Plush Jewellery
Ltd will not hold any responsibility if a customer is
allergic to the metals used in our jewellery.
Alternatively, if you are dissatisfied with your purchase
you may return it to us in its original unworn condition
(trying for size accepted) within seven working days immediately
after receipt date. For hygienic and health and safety
reasons all jewellery designed for body piercing such
as earrings will not be accepted for return (this does
not affect your statutory rights). Although unlikely,
should an item fail to correspond with specification or
show a defect in material or workmanship we will gladly
exchange or refund the full cost of the item(s) on return
of the faulty product(s) within seven working days from
delivery. Plush Jewellery Ltd will use its own discretion
in replacing these damaged goods and we will not credit
or replace items that have been ill treated or suffered
damage through normal wear and tear or where an attempt
to repair has been made by any third party.
Postage
Plush Jewellery sends out all orders via the Royal Mail
Special Delivery service. Orders over £50 are sent
out postage free. Orders under £50 incur a postage
and handling charge of £6, this is added automatically
to the order total at the checkout stage.
Any items returned to Plush jewellery Ltd must be returned
within seven working days. You as the customer are liable
for the postage and insurance costs in sending items back
to Plush Jewellery Ltd using the recommended method of
postal return - Royal Mail Special Delivery. Plush Jewellery
Ltd holds no responsibility items lost in transit sent
back to us by any other method. This may result in you
as the customer receiving no replacement or refund.
If the parcel/product is lost or found to be damaged upon
receipt ie whilst in transit, then Plush Jewellery Ltd
must be notified at once. Any damaged item(s) must be
returned to us for replacement within seven days immediately
after the date of receipt. An explanation of the damage
must be enclosed so that the refund/ replacement can be
carried out as soon as possible. Plush Jewellery Ltd shall
not be deemed in breach of its obligations provided replacement
products or refunds have been supplied. |
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