Plush Jewellery Limited sends out orders via Royal Mail. Orders over £150 are sent out via the Special Delivery service free of charge. Orders under £150 and over £50 are sent out via the Special Delivery service but incur a postage and handling charge of £8.00, this is added automatically to the order total at the checkout stage. Orders under £50 are sent our via First Class Recorded Delivery and incur a postage and handling charge of £5.50, this is added automatically to the order total at the checkout stage.
Most items will be dispatched within 5 working days. As stock levels vary by season, in extreme circumstances please allow up to 30 days for dispatch. If your order is urgent and required for a specific date, please contact us.
For the avoidance of doubt, time shall not be of the essence in respect of delivery of your purchases.
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.
If the parcel/product is lost while in transit or found to be damaged upon receipt, then Plush Jewellery Limited must be notified at once. Any damaged item(s) must be returned to us for replacement within fourteen (14) days immediately after the date of receipt. An explanation of the damage must be enclosed so that the refund/ replacement can be carried out as soon as possible. Plush Jewellery Limited shall not be deemed in breach of its obligations provided replacement products or refunds have been supplied.
Plush Jewellery Limited provides product insurance to items whilst in transit delivery only up to the point of customer’s signed receipt.
It is the customer’s responsibility for appropriate insurance cover thereafter.
Any goods that have been personalised with any form of engraving cannot be returned. Special orders and bespoke or commissioned pieces are also unreturnable unless faulty.
In the event that any product ordered from stock does not fit the recipient, such item may be returned to us in its original, unworn condition within fourteen (14) calendar days immediately after the date of the relevant signed delivery receipt. You as the customer are liable for the postage and insurance costs in sending items back to Plush Jewellery Limited using the recommended method of postal return - Royal Mail Special Delivery. It will be exchanged for an identical product of a different size where available. If it is not possible to exchange the item a full refund may be offered. Plush Jewellery Limited will not hold any responsibility if a customer is allergic to the metals used in our jewellery.
Alternatively, if you are dissatisfied with your purchase you may return it to us in its original, unworn condition (trying for size accepted) within fourteen (14) calendar days immediately after receipt date.
Although unlikely, should an item fail to correspond with specification or show a defect in material or workmanship we will gladly exchange or refund the full cost of the item(s) on return of the faulty product(s) within fourteen (14) calendar days from delivery. Plush Jewellery Limited will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.
A big thank you to everyone who bought lovely jewellery from us and all the fabulous jewellers we worked with over the years.Close